Navigating CS3 Support for a Seamless Business Experience

A new process was put in place a little over a year ago and when a support ticket is submitted and received, I manage all requests, and triage each ticket by opening, determine if I can solve the problem quickly, or hand it over to the appropriate consultant. 

Contacting support is easy. Support tickets are submitted via the website, within the product, or direct email to support@cs3technology.com, if you ever forget the email address or how to create a ticket inside the product or our website, the email address to support is included in every team members email signature. Choosing the correct support line is paramount to getting your needs met quickly.

When submitting a ticket there are some helpful information that will help us before we contact you back:

1. Make sure there is a way to contact you, phone, email, etc.
2. Include the company name.  
3. Include the product (several clients have multiple products)
4. For Scissortail include the employee(s) name. 
5. Include screenshots. 
6. If you prefer to work with a consultant, request them. 

Support is here and ready to help when needed. Do not hesitate to reach out to us. We are always happy to help.