This session is all about YOU! Shawn Slavin and the team told stories about how our clients have displayed excellence through our 18 Service Pillars. This is one of our monthly user group meeting SmartTalks. Recordings are usually restricted to SERV Plan members, but this is a special one we want everyone to see!

Quality service can only be delivered when a standard has been established. The 18 Service Pillars are our standard that we hope you, too, can leverage. 

From this presentation, you will learn:

• How to leverage service standards to ensure every customer is clearly delighted

• Client Spotlight – Your success stories
• Pillar 18 – How to exhibit professionalism at all times