Client Service Center
CS3 Technology has a variety of offerings and services designed specifically for your business needs. Whether you are looking for guidance in software selection, assistance with implementation, customizations to your current solution, strategic planning sessions, an outsourced CFO to compliment your organizational structure, or education designed to increase your overall business application experience, we have what you need. With the CS3 Protection Pricing and Confidence Contract, your success is guaranteed.
Each company has a vision of success in mind. Success follows solid business processes. Your unique CS3 Business Process Review will include a thorough review of critical
operations in your organization by interviewing key personnel to learn about your business and how it currently
operates. Years of experience in a wide range of industries enable us to develop a vision for business improvement with the best use of technology. Our combined efforts will yield a step-by-step plan that will guide you through the application of “best business practices.”
The most successful companies are those that have a well defined vision and explicit strategies. During your 2 to 4 hour session with CS3 leadership, we will review your corporate goals and the impact of systems in achieving those goals. After our strategy formation process, written recommendations are submitted.
When you need to connect the dots between financial decisions and operations, look to CFO Connect. As an outsourced solution, CFO Connect structures engagements as a complement to the existing finance and accounting staff of your organization. We provide finance professionals to guide
you through the decision making processes which affect the financial health of your organization. Most companies begin with manageable permanent part-time and interim assignments. Our professionals are ready to assist with day-to-day projects such as financial statement analysis, budgeting and cash flow planning; or special projects such as identifying and executing strategies to create value, assisting with an acquisition or merger, capital structure planning, obtaining or renegotiating debt, process improvements, and capacity and pricing analysis.
Your goal is to maximize efficiency and productivity and therefore your overall profit. Our goal is to make sure you get there. During this assessment and audit, our consulting team will review your existing software, system setup, security, hardware, and data integrity. CS3 will then provide a “report card” of your software health and recommendations for improvements.
When you need to connect the dots between employee satisfaction/retention and operations, look to HR Connect. As an outsourced solution, HR Connect assists clients with strategically integrating effective HR processes, programs and practices into their daily operations as a complement to the existing HR and Payroll staff of your organization. Our goal is to maximize your company’s performance related to human resources by introducing or marketing "best practice" processes and services as well as guiding you through decision making processes. With those best practices in place, you will insure that your most critical assets, your employees, are in line with and engaged in your strategic goals. Our professionals are ready to assist with day-to-day projects such as recruiting, development of job descriptions, compensation structures, performance review management, management of education programs; or special projects such as the development of employee handbooks, company policy improvements, safety programs, and HR compliance audits.
Most publishers of on-premises software release product updates routinely. Typically, these are available annually; however, depending on the software product (i.e. payroll applications), could be as often as quarterly. CS3 is available to answer your questions for those easy to install, mid-year patches or minor releases or we can provide more in-depth assistance as desired. You can also call on us to apply your annual upgrades, which typically requires more technical services.
CS3 brings years of experience in the implementation of business application software. We utilize a set of proven tools and methodologies to insure all implementations flow smoothly and yield the expected outcome – guaranteed. Additionally, you will be assigned a project manager that will insure your product remains on-task, on-time and on-budget.
Your support to insure your daily operations run smoothly is job one for the support team at CS3. Our experienced staff understands not only the software, but how it was implemented within your firm. So we get right to the heart of your issues, providing you with quick answers. Whether you are looking for a seldom used report, how to fix a data entry mistake, or resolve a software error message we always have staff available. Your SERV Access Plan insure your timely response.
Easy access to key data is the “end game” for business software. Your unique reporting requirements can be readily accomplished with a variety of tools that are included with your software. CS3 can coach you through the creation of your specialized report or dashboard. If you prefer, we are always available to develop those very complex reports.
Your competitive edge is the ability to automate your unique business processes. You may require specialty software or customizations. CS3 can assist with integration or interfaces with your HRMS or ERP software to the additional technology tools you need. With years of experience making various software packages “talk” to each other, we can readily guide you through alternatives and the ultimate solution to insure you have an entire system that best leverages all your information.
In addition to our group classes and on-demand learning, there are times that mentoring or tutoring is most appropriate. If you have a new process you would like us to walk you through, a new employee that needs a “quick start” session, or are looking for more targeted instruction using your own data, we are here to help.
Partnering with our Software Business Partners, CS3 offers live webinars on a routine basis designed to give you an overview of the capabilities offered that can enhance your business processes. These are announced in our newsletters and on all the social media channels.
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