2018-06-14 19:00
2018-06-14 19:00
2018-06-14 19:00
2024-12-29 0:17
CS3 Service Pillar: Stay Clear of Politics with Serving Client Accounts
Our 18 Service Pillars are the guideposts for client interactions. These ensure consistent, measurable support during and after your implementation. Quality must be clearly defined.
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https://www.youtube.com/watch?v=-LgogoJwo9o

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18 Service Pillars - #5 Stay Clear of Politics

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Stay Clear of Politics – While you must, without question, know and understand the politics of the client’s situation, stay clear of getting involved. Do not get drawn in and choose a side.

Politics is the exercise of influence to modify another’s actions. We all possess a basic set of ideas, knowledge, opinions or beliefs.  These belief systems, for lack of a different name, generally influence our decisions and actions.  Often a person realizes others who hold the same belief system may have similar goals and objectives and act accordingly in specific situations.  This results in either finding “like-minded” associates, or trying to influence others to obtain the same belief systems and thus achieve specific results.  The key word here is Influence.  In and of its self, it is not a bad word or concept.  Great causes have been achieved through influential changes of peoples’ beliefs. Used inappropriately, however, influence may be manipulative or used to benefit some over others detriment. 

In the commercial arena, there is no single write or wrong goal, strategy or objective.  Spreading one’s set of beliefs in their work environment, when accepted, may result in more effective results.  Unfortunately, there are often others within the employer organization who hold very different or even opposing beliefs.  Our assignment as consultants is to achieve the objectives of the client organization as exhibited during the sales cycle.  Our authority to effect change is granted by the project’s Executive Sponsor within the organization.  Unless, or until, the Executive Sponsor agrees otherwise, changing our strategies to meet the stated objectives should be avoided regardless of the opposition we may face.  Various participants in the project may disagree with the process, the strategy being used or even the objectives set before the project team.

Of course, we are not togo blindly into any situation.  We should listen to valid concerns and make sure differing opinions are objectively considered during any implementation. But, these considerations are always measured against the agreed to objectives.  When it is evident objections are raised based on personality conflicts or kingdom building that our efforts should remain focused on achieving the assigned objectives.

See all of our 18 Service Pillars here.

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