Client Service Center
MGMA Monthly Meeting - Tulsa Oklahoma
The Eastern Oklahoma Medical Group Management Association’s April 16, 2014 meeting featured guest speaker Lisa McQueen of Athena Health, Inc. Lisa is a healthcare professional who has 25 + years of experience dealing with revenue cycle improvement. The topic of her presentation was, “Success Strategies for Self Pay”.
She shared how more and more patients will be self-pay. The questions she posed to the attending practice managers was, “Is your practice prepared to handle this?”. Meaning what are your strategies for self-pay?
Lisa went on to reference and spoke to the Athena Health Whitepaper published on March 2011 titled, “Getting More from Self-Pay: 7 Tips for Improving Patient Payments”. The tips are as follows…
1.Develop and communicate a self-pay policy to patients
2.Alert your patients about self-pay collection balances and obligations
3.Make self-pay collection an integral part of your practice workflow
4.Collect what your owed on the spot
5.Consider policies and measures to encourage prompt and full payment
6.Follow up on self-pay obligations early and often
7.After you’ve done all you can, employ a collection agency
Click here for more information about the Eastern Oklahoma Medical Group Management Associationfuture presentations and events.
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