by: Sheri Blaho
I recently had an inquiry from a prospective customer that sells telescopes. They wanted to know the best way to handle their multitude of repair parts. Although their parts can be sold separately, it makes logical sense to bundle certain parts together when one is damaged. By sending the broken part and the related bolts, washers, or screws they found that customer satisfaction is much higher. We have all had the experience of beginning a repair only to find out we really should have replaced the part next to the damaged one also.
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