Client Service Center
Ann Chambers and Mitsubishi Caterpillar Forklift America
(applause, applause, applause, applause)
Here is what was submitted with Ann’s nomination:
Ann Chambers is the Senior Manager of HR at MCFA.
Ann’s customers are not MCFA’s typical customers, instead they include: employees, managers, MIS, vendors and consultants. A recent project with MCFA was to implement Sage Abra for a division of MCFA. Like many projects, we ran into some obstacles with resource availability and conflicts of interest. Ann had to balance the needs of the new division and MCFA’s corporate needs. Ann was able to keep the focus on overall corporate objectives while remaining sensitive to conflicting needs thereby minimizing the politics of particular situations. If an obstacle came up during the project Ann usually ‘sensed’ it before anyone else. There were many times Ann met with each person separately to work out solutions before the obstacle derailed the project. By meeting with each person individual she was able to come up with a solution to solve the issue. This took the politics out of the situation and instead focused everyone on getting the job done.
Congratulations to Ann Chambers for "Staying Clear of Politics".
Just a reminder…get those nominations in for the 6th behavior – “Constantly Focus on Customer Value”
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