Congratulations Darrell Scott
Focus on Delivering Value: Everything you do for a client should provide a return on their investment. Just because you CAN do something, does not mean that you SHOULD.
Darrell received an email from a client who was not on a SERV plan. The question was one which, on the surface, could have been easily answered, but he realized there was more to the issue than initially disclosed. Just because he COULD didn’t mean that he SHOULD, and he asked Jessica to follow up with the client. Jessica’s conversation opened the door to additional discovery of an older system needing an upgrade. The result was an interaction which would solve specific problems for the client and the start of more open communications about future needs. Thanks Darrell for focusing on the customers’ needs rather than taking the easiest route!
This website is owned by CS3 Technology. CS3 Technology is independent from Sage and is not authorized to make any statement, representation, or warranties or grant any license or permission on behalf of Sage regarding any product, service, or website content. Certain materials made available on or through this website are owned by Sage and cannot be used without the prior written permission of Sage.