Client Service Center

How do you Measure Quality Service?
Published on by CS3 Technology in Blog Posts

 

Not by the Meter!

By Sheri Blaho

 

I heard an interesting story on NPR this morning on the way to work.  The US is only one of three countries that does not measure distance using the metric system.  They went on to discuss why and how the metric system was established.  A group of French scientists were charged in 1799 to define a standard since there were over 200 different standards that were being applied in France alone.

 

They decided that the measurement should be based on something that was universal to all people, regardless of your location, business, or perspective.  So it a meter is 1 ten millionth of a unit from the North Pole to the equator. 

 

CS3 Technology did the same thing with or 18 Service Pillars.  It was very important to our team to have a standard that measures quality service.  These standard insure that the very vague phrase of "good service" can be measured, quantified, and  corrected to insure that every client receives consistently GREAT service.

 

Check out all 18 Service Pillars of CS3on our website.

 

 

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