Client Service Center

Employee Self Service: Why or Why Not
Published on by Lisa Simpson in Human Resources, White Papers


When talking to Human Resource professionals, they tell me that the number one type of call they get from their employees is “How many vacation hours do I have available?” Other high volume requests include reprinting copies of past checks, address/name changes, 401K contribution percentage changes and logging/approving paid time off requests.

So, if these inquiries and tasks could be automated, what kind of time could be given back to HR personnel to perform other analytic and team-building projects? Let’s take a look.

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