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Customer Service and Value
Published on by CS3 Technology in Blog Posts

 

by: Christine Luttrell 


“To my customer…I may not have the answer, but I’ll find it. I may not have the time, but I’ll make time. I may not be the biggest, but I’ll be the most committed to your success.” - Unknown.

This quote pretty much sums up what a customer focused organization should be living and breathing on a daily basis. There are many definitions of success, but to me it encompasses the mindset that we will ensure our customer will achieve the goals they are focused on. It’s a way of thinking, acting, planning and doing. It’s about our company’s relationship with our customer.

For sales, it means stop selling and start helping. The next sale is not always something we bird-dog, it’s the natural progression when we are immersed in sincerely helping and serving our customer.

For consulting, it means stop telling and start listening. Real service is not a list of tried and true solutions – it’s a continuous process of discovery followed by the where with all to deliver what the client truly wants and needs.

In delivery, it means no surprises. Our customer expects and deserves a solution to their problem as promised, when promised and for the amount promised. If there is an issue, we’ll be the first to say so, and we’ll stand behind our promise and make it right.

The ultimate objective in great customer service is to provide great value. Value is the total combination of great products, outstanding people and experiences that create a total customer perception of success achieved – each and every time.

“When real value is created, our customer wins. And when our customer wins, we win” – Ron Kendrick.


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