Client Service Center

Culture and Habits
Published on by John Burke in Blog Posts, CS3 Technology


The July program meeting for the Tulsa Area Human Resources Association (TAHRA) featured guest speaker Jeff Wilkie. Jeff leads the Human Capital and Organizational Strategies niche under Hogan Taylor Advisory Services. Jeff works as a confidante and coach to organizational executive teams and assists in the focus and formulation of a company's human capital strategies.


Culture is consistent, observable patterns of behavior in organizations. Aristotle said, "We are what we repeatedly do." This view elevates repeated behavior or habits as the core of culture and de-emphasizes what people feel, think or believe. It also focuses our attention on the forces that shape behavior in organizations.

This program helped me to:


  • Understand what culture is, relevance to the current organization and the importance of catching the narrative and putting into action.
  • Discuss and develop a process for capturing performance indicators and translating into actionable behaviors that can be measured and coached appropriately.
  • Determine 3-4 steps to begin measuring the culture and tying to performance management principles.

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