Client Service Center
When it comes to our clients and always looking out for ways to make their work lives better, the entire CS3 Team does an outstanding job. Service Pillar #14 states:
Look for Improvements – Your relationship is based on trust and your ability to find and create solutions. Help your client identify needs they might not be aware of by looking past the immediate pain and find the root cause. Propose solutions or further research with the goal of developing alternatives and we obviously take it seriously.
One of our consultants, Darrell Scott, seems to hit it out of the park each and every time.
Although Darrell is very well versed in our entire suite of ERP offerings, he is our “go to” guy when it comes to Sage Alerts. We have been proficient with this tool for a lot of years and, up until this last year, have always added it to sales opportunities when the client asked about it or there was a glaring issue it would solve. Darrell has always thought outside of the box when it comes to Alerts and has made the entire team realize the true value for almost EVERY client in using this. Because of that, Sage Alerts has become a standard offering in most instances.
Darrell has been immersed in an average of 5 Alerts implementations at a time for quite a while and handles them all beautifully. In fact, we recently received accolades from 2 of our ongoing projects, Legacy Bank and Four County Mental Health, for Darrell’s knowledge, creativity, and ability to transfer what he knows to them in a way that makes them see what they can do going forward.
Because Darrell always LOOKS FOR IMPROVEMENTS, the March Service Pillar award belongs to him! Congratulations, Darrell. Keep looking out for our clients.
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