Chris has been diligently working for the past 6 months on a process to improve our customer experience and move each one of them to the “Raving Fan” category. To that end, she has developed all the tools, questions and processes to do the following:
She found the correct survey tool, documented all the procedures, and helped with SalesLogix design for tracking information. She worked with the management team to ensure all factors were considered in the project.
The first Bi-Annual Survey is complete and we received right around 100 responses, 90 from the survey tool and about 10 that were directly emailed to her.
Get ready team! Chris will be letting us know, based on client feedback, how we can do things better and what we are already doing right!
I must say I am a Raving Fan of Chris. Congrats for fulfilling Service Pillar 14 – “Look for Improvements” and Service Pillar 17 – “Never Leave the Client Guessing.”
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