Client Service Center

An Open Letter to Our CS3 Clients: You Guys Do That?
Published on by Jessica Morency in Blog Posts, CS3 Technology

 

Over the last year, I’ve had the opportunity to speak to many of you, some briefly and some at great length. During a conversation recently, the question was asked “You guys can do that?!” To which I replied, “Of course, we’re your business partner… why wouldn’t we?” And that got me thinking… I wonder how many other clients aren’t aware of what we do and the level of partnership we offer?

Often times, companies like ours are described as “resellers,” but at CS3 we don’t subscribe to that thinking. We do more than just re-sell software. So, to help you understand what being your business partner means to us, I wrote a little something called “You guys do that?!”

Q: Will you work odd hours to help me through an emergency – real or imagined?
A: Yes, and we will stay with you until the issue is resolved and the crisis is over.

Q: Can you help us manage any software implementation project even if it’s not a product you sell?
A: Yep. Linda Hollingsworth is a certified Project Management Professional and is available to assist with any project you have on the horizon.

Q: Can you review our current processes and make suggestions on best practices or how we might improve them?
A: Just because a process works, doesn’t mean it works well! If you want us to take a look at something that isn’t working for you today, we’d be happy to do that and provide feedback.

Q: What about custom training?
A: Yep. Got that covered too. Whether you don’t know what you don’t know or you have some specific areas you need us to review, we can tailor the training to your needs.

Q: I spend waaaay too much time updating my benefit providers. Can you create custom feeds to automatically update benefit providers with changes or new enrollments?
A: We’ve done this for many clients. We work with you and your benefit providers to create the required files and set up the desired update frequency.

Q: I have no idea how to use Crystal, but need a specific report – can you help?
A: Of course! We have created some pretty intricate reports for clients over the years and love a challenge so just let us know what you need and what you want the end result to look like and we’ll take care of the rest.

Q: I’d like to implement a new HR policy and need to bounce an idea off of someone that knows HR laws and can provide honest feedback.
A: Give us a call – we’ve got people for that too!

If you have questions like those above or other ones that I haven’t thought of or heard before, please reach out to me via email or phone and ask. You might be amazed at how much time, energy and money you could save by investing 10 minutes into a phone call.

Thanks for reading this and I hope we talk soon!

Jessica Morency

(877) 496-1600

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