Client Service Center
Knowing when to stop and ask questions to most effectively handle a situation are the attributes for this month’s Service Pillar recognition, “Know when you are in over your head.”
Tulsa, OK – April 23, 2013 – Amanda Hillis, Product Manager with Kline Oilfield, is the recipient of the “Know when you are in over your head” Service Pillar monthly recognition hosted by CS3 Technology.
CS3 Technology’s Shawn Slavin and Beth Welch nominated Amanda for the recognition. In their nomination, they stated, “Amanda has broad responsibility for data integrity, business process improvement and various operational responsibilities related to Sage ERP 100. The complexities of Kline’s business operations, growth and evolving systems require that Amanda have extensive product knowledge. She understands the value of asking the right questions early on to ensure a small issue does not balloon into something larger. She asks the right questions, at the right time.”
“I was surprised to receive this honor,” said Amanda, who has been with Kline Tools since 2001. “I appreciate the close relationship I have with Beth and Shawn and honored that they would nominate me. Having a recognition program in place is a great way to foster positive attitudes.” Kline Tools will feature her recognition through their social media outlets.
“Shawn and Beth are always willing to help and talk through ideas and situations,” said Amanda. “If they don’t know, they will use other resources to create a solution.”
For more than 25 years, Kline Tools has manufactured downhole tools for the well-servicing industry. Customers rely on both standard products and customized equipment to meet their customer’s exact specifications and needs. More information can be found at www.KlineTools.com.
CS3 Technology, a professional knowledge firm specializing in the sales, installation, and support of ERP and HRMS solutions, hosts the “18 Service Pillar” program. The program stems from CS3 Technology’s internal commitment to hiring people who exhibit a series of 18 service standards, such as “Be Authentic,” “Communicate,” and “Spend Money As If It Were Your Own.” The program has been rolled out to include the recognition of customers. Each month, a video highlighting one behavior is featured on CS3 Technology’s website. Customers and CS3 Technology employees have the opportunity to nominate customers and the CS3 Technology selects the recipient. Next month’s featured service standard is “Never Leave the Client Guessing.”
For more details on the Service Pillars program along with current videos and award recipients, please visit www.CS3Technology.com.
About CS3 Technology
Our 18 Services Pillars clearly define the standards our consultants apply to each step of an engagement. These 18 Service Pillars include valuable guidelines such as: Show Up Ready to Work, Focus on Delivering Value and Look for Improvements. As a long-term business partner, our consultants become an extension of our customer’s organizations, helping them meet their management, production and revenue goals.
“A software solution is only as good as the implementation team. CS3 Technology is led by a tremendously talented team backed up by a fiercely dedicated staff. Our highly experienced strategic thinkers transfer their knowledge to your team guaranteeing a flawless execution of your vision,” said Gary Crouch, President.
For more information please visit www.cs3technology.com.
FOR IMMEDIATE RELEASE
Gary Crouch, President
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