Be Authentic – Authentic behavior is the most powerful quality we have as consultants. Authenticity is about undisputed credibility when you articulate what you are experiencing. In other words, you express the emotions you feel without being emotional.
Being Authentic speaks to the need for honesty, integrity and respect in every relationship. Every project or support interaction is based on agreement. Customers expect solutions in a specific time frame and agree to pay a fair price. Consultants agree to deliver specific criteria under detailed circumstances at a fair fee.
However, lie is never perfect and things happen contrary to our desires. Whatever the obstacle, we strive to be flexible and creatively find the next best solution. Holding out for unrealistic expectations or placing blame does not solve anything. Hiding problems only delays the inevitable. Understanding the new parameters and finding the best solution, jointly, serves everyone’s best interest. By being flexible, but realistic we have the best chance of preserving the trust we have with our customers for the long term.
