Sage HRMS 3rd Quarter Update Issue
Friday, October 18, 2013
CS3 has recently experienced an issue at three client sites with the Sage HRMS v2012 3rd quarter update. We have found that after installing the update the correct tax update was not showing inside of Sage HRMS "Calculate Payroll Screen." We were showing the last tax update was 1/1/2013, but had installed the 3rd quarter update where it should have showed 9/30/2013. After talking with Sage we are recommending that if you have this issue you follow these steps:
• To verify issue:
o Go to Calculate Payroll – based on the last tax update installed verify that the correct Tax Version is showing (i.e. if you installed the 3rd quarter update it should say September 30, 2013). If the correct version is showing then you do not need to proceed with these instructions.
• If you do not see the correct tax version:
o Go to the folder: ..\Sage\SageHRMSServer\Client\Payroll
o Rename the 'Sage_CPO_UT.msi' file to something like 'Sage_CPO_UT_old.msi' (it will have a date of 1/25/2013)
o Reinstall the 3rd quarter tax update you downloaded from Sage
o There should be a new 'Sage_CPO_UT.msi' file with a more recent date
o Launch the client, it will update the taxes
o All client workstations will probably have to be updated
o Check to see if the Calculate Payroll has the correct tax version date - If it does then you are done
o If it does not then you will have to launch Sage Payroll, log into each company (ADMIN/admin) and go under Administrative Services > Data Activation (say Yes to the proceed question) and select the update and proceed through the wizard to install
**NOTE: Remember if you have multiple companies you will need to Data Activation for each company
Brandi Clymer is the HR Consulting Manager for CS3. She has been with CS3 for over 15 years handling Sage HR, Payroll, Time Collections, Recruiting and all HRMS related software.